Shipping policy
SHIPPING CLASSES:
We utilizes USPS, UPS, FedEx and DHL shipping services.
SHIPPING TIMES:
Orders are fulfilled and shipped, usually within 5 business days.
If you need expedited shipping, please select that option at checkout.
For questions, feel free to contact our Customer Delight team by emailing contact@hartwell.world.
USA (Including Canada & Mexico):
Once your package has left our facilities, please allow 3-5 business days for delivery. For expedited shipping its 1–3 business days.
International:
Once your package has left our facilities, please allow 3-5 business days for delivery. For expedited shipping its 1–3 business days. These lead times are approximate figures and may differ depending on the couriers schedule & customs.
PLEASE NOTE: Orders placed with expedited shipping are prioritized and will ship as quickly as possible, including on weekends when applicable.
FREE SHIPPING:
At HartWell, we want to make it easy and affordable for you to receive your favorite products quickly and reliably. That’s why we offer free standard shipping on qualifying orders within the United States, including Canada & Mexico.
We offer free standard shipping on all orders shipped to the United States, Canada, and Mexico. Expedited shipping is free on orders of $60 USD or more; on orders under $60, expedited shipping can be selected at checkout for an additional charge.
INTERNATIONAL SHIPPING:
We use International carriers including DHL Express International, FedEx International, UPS Worldwide and others, providing tracking numbers upon shipment. Please note that each carrier has different tracking methods, so be sure to check their respective websites for terms and conditions.
Shipping times may vary for all carriers, so we encourage you to check the shipping estimates when selecting shipping methods at checkout. While we strive for timely delivery, please be aware that shipping and customs delays for international shipments are common and beyond our control.
Our international shipping fees are consolidated and include shipping, taxes, and duty fees whenever possible. This means you’ll see these costs up front at checkout, ensuring there are no unexpected charges and that your order reaches your doorstep without delays or being held at customs.
In most cases, these taxes and duties are collected during checkout. However, in rare situations where these fees are not charged at the time of purchase, you may be responsible for paying them directly to your country’s customs office upon delivery or pickup of your package.
International shipping costs, duties, and taxes are non-refundable.
For any additional questions regarding import taxes, duties, VAT, or other local fees, please contact your country’s customs or importation department directly.